topic Re: Charitable discount in Get Support

Charitable discount

ganguy — Sun, 10 Jul 2022 18:24:29 GMT

In checking my payments I found this strange transaction, does anyone know what it means, and/or why it is appearing?

Re: Charitable discount

LeePublic — Sun, 10 Jul 2022 17:23:56 GMT

Have no idea, why don't you try contacting a CSAgent?

Re: Charitable discount

LeePublic — Sun, 10 Jul 2022 17:26:12 GMT

Maybe it's a early Christmas in July "generous" gift..... be sure to say thank you! 😜

Re: Charitable discount

MrSpock — Sun, 10 Jul 2022 17:26:34 GMT

@ganguy looks like a gift 😀

Re: Charitable discount

darlicious — Sun, 10 Jul 2022 17:42:17 GMT

@ganguy

I know another member was given a one time credit for the lack of US service they were experiencing while roaming but I don't think it was listed in their account as a charitable discount and they didnt recieve one for their US Roaming add on?

Edit:

Lol...maybe its one of those good glitches...?🤔🎉🎈🎊

Re: Charitable discount

ganguy — Sun, 10 Jul 2022 17:46:06 GMT

I spent over an hour with an agent yesterday on another matter, with no luck. As long as I'm not paying, I don't mind but it worries me that here I am with no service for no reason, and now an error in my account. This doesn't say much good about PM.

Re: Charitable discount

darlicious — Sun, 10 Jul 2022 17:47:01 GMT

@ganguy

Is that how your $60 Canada/US Roaming plan is normally charged? $60? vs 30 DAY PLAN...$10 and $50/8.5gb+2gb etc...?

Re: Charitable discount

ganguy — Sun, 10 Jul 2022 17:48:13 GMT

No. I'm on the 15$ plan, never make US calls.

Re: Charitable discount

JL9 — Sun, 10 Jul 2022 17:50:01 GMT

That is odd, I have never seen that before. Hopefully a CSA can clear it up for you. Keep us updated!

Re: Charitable discount

Yummy — Sun, 10 Jul 2022 17:51:33 GMT

It looks like 2nd and 3rd line cancel each other. Maybe PM made and error and then corrected it.

But if you see $60 on your account - good for you, but I doubt.

Re: Charitable discount

darlicious — Sun, 10 Jul 2022 17:52:30 GMT

@ganguy

Ok tnat is weird as that is a very coveted grandfathered plan to appear on your transaction history is very strange indeed. So you dont have service on the $15 plan....since yesterday? Was your renewal on the 9th too?

Re: Charitable discount

darlicious — Sun, 10 Jul 2022 18:00:43 GMT

@ganguy

Ok maybe giving you the $15 US Roaming bundle instead of the $15 plan ($10/30 DAY PLAN and 100 MINUTES/$5) would explain why you have no service. Did you have a new CSA helping you? Care to share a name?

Re: Charitable discount

ganguy — Sun, 10 Jul 2022 19:25:47 GMT

Yes, no service from yesterday. Also, renewal is on the 9th.

Re: Charitable discount

ganguy — Sun, 10 Jul 2022 19:48:58 GMT

Darlicious

I don't have the US roaming bundle, never asked for it. I have never made any changes to my basic plan. The CSA is Mihaela_N, and I just heard from her that she is monitoring the trouble ticket, but there hasn't been a response from the tech department. I can't reply to her notifications or I would bring up this transaction anomaly that I just discovered today.

Correction:

I was able to reply to the CSA after all and brought up the transaction issue.

Re: Charitable discount

hTideGnow — Sun, 10 Jul 2022 19:36:14 GMT

HI @ganguy

so, you never have a snowbird plan?

that look like a refund for that.

Re: Charitable discount

ganguy — Sun, 10 Jul 2022 19:39:07 GMT

Never

Re: Charitable discount

hTideGnow — Sun, 10 Jul 2022 19:47:31 GMT

HI @ganguy then maybe just a mistakes, that's why there are 2 entries to offset each other

Re: Charitable discount

ganguy — Sun, 10 Jul 2022 20:21:04 GMT

Probably, but it makes me nervous.

Re: Charitable discount

hTideGnow — Sun, 10 Jul 2022 20:22:56 GMT

Hi @ganguy just message PM CS agent to confirm. Just in case next month they charge you $60 but not giving you back the $60 to offset it 🙂

Re: Charitable discount

dabr — Sun, 10 Jul 2022 20:24:44 GMT

@ganguy Yep, it seems PM quickly debited the oddly named "charitable discount" credit. Strange, nonetheless..