topic Re: no service in Get Support

no service

george11 — Sun, 10 Jul 2022 18:28:57 GMT

I have 2 accounts with public I recently changed credit card numbers was able to update one account .Cannot update other put in email brings up wrong phone .2 days without service is wearing thin should I switch providers

Re: no service

Dunkman — Sun, 10 Jul 2022 18:37:02 GMT

@george11

Is each account has its own different email address for login ?

If you are using the same email address for each account, then you will need to contact customer service agent to help set up a second self service account with its own different email address.

Re: no service

MrSpock — Sun, 10 Jul 2022 18:38:17 GMT

@george11 Hi each account must have his own email address somewhere you must have another email for the other account if not you will have to get it sorted out with customer service you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: no service

dabr — Sun, 10 Jul 2022 18:42:21 GMT

@george11 Not really acceptable that you're without service through no fault of your own. Unfortunately, PM's website and payment page can be quite glitchy.

Try clearing browser cache/cookies and using incognito/privacy mode or another browser before another attempt. You can also purchase a voucher available from most retailers/gas stations and load the funds by dialing 611 on your phone which gives you time to sort out the issue with adding the card to the second account.

You can also submit a ticket to customer support and ask for assistance if unable to add the card still. Here's a link to chatbot (try first) or private message to CS_Agent:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no service

hTideGnow — Sun, 10 Jul 2022 19:02:37 GMT

@george11 wrote:
put in email brings up wrong phone .2 days without service is wearing thin should I switch providers

HI @george11

PM is one email address for one account. So, you have 2 lines, you have have different email addresses

The question now is which email address associated with the 2nd phone. Open ticket with PM Support Maybe use message them :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent