https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on-plans/m-p/842578#M568541 <P>I bought an add on plan for the US and it is not working.&nbsp;</P> Sun, 10 Jul 2022 18:01:03 GMT Gloria3 2022-07-10T18:01:03Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on-plans/m-p/842578#M568541 <P>I bought an add on plan for the US and it is not working.&nbsp;</P> Sun, 10 Jul 2022 18:01:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on-plans/m-p/842578#M568541 Gloria3 2022-07-10T18:01:03Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on-plans/m-p/842579#M568542 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/242554">@Gloria3</a>&nbsp;</P><P>Which one did you purchase? Did you complete boths steps? Add top up payment then choose, confirm and submit your purchase of the add on?</P> Sun, 10 Jul 2022 18:03:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on-plans/m-p/842579#M568542 darlicious 2022-07-10T18:03:01Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on-plans/m-p/842580#M568543 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/242554">@Gloria3</a>&nbsp;hi&nbsp; do you see it in your account?you may have the money sitting in your funds,go back in and purchase the add on if it is under your data andadd on section, try manually connecting to T- Mobile</P> Sun, 10 Jul 2022 18:05:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on-plans/m-p/842580#M568543 MrSpock 2022-07-10T18:05:47Z