topic Re: Sim card not provisioned correctly in Get Support

Sim card not provisioned correctly

Linaal-nazzal — Sun, 10 Jul 2022 17:14:07 GMT

I changed sim card successfully and received email verification code and another email afterwards confirming sim was changed. But looks like sim was not provisioned correctly, and no working yet. Help me please.

Re: Sim card not provisioned correctly

MrSpock — Sun, 10 Jul 2022 17:17:57 GMT

@Linaal-nazzal hi turn off phone reseat sim restart phone if it doesn't work

you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Sim card not provisioned correctly

RossN — Sun, 10 Jul 2022 17:20:06 GMT

@Linaal-nazzal hello why did you need to change sim? was it for a new phone?

Re: Sim card not provisioned correctly

softech — Sun, 10 Jul 2022 17:20:25 GMT

@Linaal-nazzal What error does it show?

do you have another phone? you can try to put the sim in another phone. That can force a provision of the sim/account account and you could fix it yourself

even without another phone, try to reseat the sim card first (power off the phone, remove the sim for a minute before putting it back and power on)

Of course, if none of that works, open ticket with PM support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Sim card not provisioned correctly

Linaal-nazzal — Sun, 10 Jul 2022 17:45:37 GMT

I came back from travel, forgot my sim card in my other house overseas.