data add on

pschnurr — Sun, 10 Jul 2022 17:21:09 GMT

I just purchased a data add on but my phone still has no data, can someone tell me if the data should be on my phone immediately?

Re: data add on

darlicious — Sun, 10 Jul 2022 17:23:49 GMT

Did you go back and purchase the add on after you topped up your account?

MrSpock — Sun, 10 Jul 2022 17:24:53 GMT

@pschnurr it should be rite away did you complete both steps to by add on? first put money in your account and then go back in and purchase add on

Yummy — Sun, 10 Jul 2022 17:31:37 GMT

Yes, properly purchased add-on should show up on your account almost immediately. If not, log out/in should redeem that.

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

Purchased Add-ons should show up on Plan Details page. Bonus add-on should be on Overview/Main page.

All countable features will show up on the overview page. Unlimited features show up in Plan Details. ie. roaming talk and text.