topic Re: No minutes in Get Support

No minutes

ganguy — Sat, 09 Jul 2022 20:46:06 GMT

Yesterday it worked. Today, when trying to make or receive a call, I get the message "You have used up all your minutes....."

This is wrong because my usage report shows only 17 of 100 minutes used, and only a small amount of my data (about 20%) These figures are about right.

I have turned the phone on and off, with no change.

Simon is useless

Help, please

Re: No minutes

MrSpock — Sat, 09 Jul 2022 20:52:03 GMT

@ganguy hi the place you need to check is your data and add on section if you don't see a line there for minutes then they are al used up are you on the 50 or 100 outgoing minutes , there is a 500 min 5 dollare add on availiable if needed

Re: No minutes

hTideGnow — Sat, 09 Jul 2022 20:50:38 GMT

hi @ganguy try reboot your phone once

Also login to My Account and check how many minutes used

Re: No minutes

ganguy — Sat, 09 Jul 2022 20:52:44 GMT

As I said, usage report shows lots of time and data left. I scarcely use the phone.

Re: No minutes

hTideGnow — Sat, 09 Jul 2022 20:54:54 GMT

hi @ganguy it is a common glitch, please try reboot the phone. and try to enter 1 in front of the 10 digits num

Re: No minutes

ganguy — Sat, 09 Jul 2022 20:57:51 GMT

How do I reboot?

Re: No minutes

ganguy — Sat, 09 Jul 2022 21:01:53 GMT

Restarting twice does not work (OFF/ON)

Re: No minutes

Dunkman — Sat, 09 Jul 2022 21:15:40 GMT

@ganguy

Do you see the 100 minute counter in My Data and Add on section?

See below

If you don't see the counter, that means according to PM, you used up your 100 minutes.

Re: No minutes

ganguy — Sat, 09 Jul 2022 21:17:05 GMT

Yes, and as I said before it shows minimal usage! In minutes, 17 of 100 used.

Re: No minutes

Dunkman — Sat, 09 Jul 2022 21:27:40 GMT

Thanks for confirming.

A few other things to try:

Network reset of phone

Remove SIm card and put in another working phone. See whether your call works. Then re-insert to your original phone.

Re: No minutes

ganguy — Tue, 19 Jul 2022 13:35:27 GMT

Thanks

Network reset did not work.

I'm going to try submitting a trouble ticket

(✅. ..... Luddite)

Re: No minutes

Dunkman — Sat, 09 Jul 2022 21:34:03 GMT

@ganguy

Good idea. That was my next suggestion. Submit ticket for CSA help.

Re: No minutes

ganguy — Sun, 10 Jul 2022 16:42:56 GMT

Yesterday I was able to get on the chatline. We spent about an hour during which the agent tried everything within his/her capability. Nothing worked. They even reset my usage to zero. Still the "no minutes" message. Then the chat-er initiated a trouble ticket with the tech department. (I thought I was dealing with them online.) Guess what, they are going to contact me by phone!. Still nothing heard from them, and, no service. This is all pretty shabby.

Re: No minutes

ganguy — Tue, 12 Jul 2022 01:39:46 GMT

Day 3 still no response or resolution from tech department. Still no phone. Looks like I'm out of luck, maybe a different supplier is the answer.

Re: No minutes

ganguy — Tue, 12 Jul 2022 18:59:18 GMT

Resolution!

I got switched through 3 CSA's, none of whom passed on the info to the next, all saying that they were following the trouble ticket at tech support. I have no idea why they can't communicate with them directly. Without being advised, my phone started working normally. I have no idea who or what made it happen.What a PIA! Anyway, consider this thread closed.

Thanks to everyone who chipped in on this issue.

Ganguy

Re: No minutes

dabr — Tue, 12 Jul 2022 19:07:39 GMT

@ganguy Good to hear your phone service has been restored, but yep, not great customer service if they couldn't be bothered to keep you updated as to what was happening.