topic Re: Phone issues in Get Support

Phone issues

Karen151 — Sun, 10 Jul 2022 00:29:09 GMT

I can't send text messages and when people call me they can't hear me

Re: Phone issues

hairbag1 — Sun, 10 Jul 2022 00:31:05 GMT

New phone or old ?

Try shutting phone OFF..then restarting.

Let us know if anything helps.

Re: Phone issues

RossN — Sun, 10 Jul 2022 00:43:00 GMT

@Karen151 hi turn off phone ,take sim out and reseat it turn phone back on

Re: Phone issues

JL9 — Sun, 10 Jul 2022 00:40:42 GMT

Are you a new customer? If not have you experienced these issues before?

Re: Phone issues

MrSpock — Sun, 10 Jul 2022 00:48:13 GMT

@Karen151 hi if above suggestions from @hairbag1 and @RossN don't work contact a cs agent for help to open a ticket Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Phone issues

Dunkman — Sun, 10 Jul 2022 00:54:33 GMT

@Karen151

You can also try your SIM card in another working phone. That will help determine whether hardware issue versus PM service problem.

Re: Phone issues

CountyDownIeUk — Sun, 10 Jul 2022 01:29:47 GMT

@Karen151

What phone?

Is it a long model?