topic Re: Order in Get Support

Order

Mlarkin826 — Sat, 09 Jul 2022 21:26:08 GMT

I ordered a phone on line -

UPS says they delivered it - I didn't get it -

now someone has my phone and - now what? who do I call ? this strip bot on here is of no help

and no phone numbers or customer support...

maybe I am out $200 -

Can anyone suggest anything... other than give up?

Re: Order

Dunkman — Sat, 09 Jul 2022 21:32:03 GMT

@Mlarkin826

I would contact customer service agent via private message with your relevant details:

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Order

RossN — Sat, 09 Jul 2022 21:32:59 GMT

@Mlarkin826

hi contact a cs agent

you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Order

Meow — Sat, 09 Jul 2022 21:42:23 GMT

Ask UPS to provide you a proof the delivered. It might be tough to get it as 'picture' or parcel on the floor mean nothing to me. Driver could take a picture and take parcel afterwards. Unless you have some 'neighbour spying camera' on your door to prove nobody ever came...

Re: Order

hTideGnow — Sat, 09 Jul 2022 21:47:05 GMT

@Mlarkin826 things like this happen and could be UPS fraud or porch pirate

open a ticket with PM and they will open ticket with UPS for investigation but it won't be fast

message Cs Agent directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Order

Mlarkin826 — Sat, 09 Jul 2022 22:02:40 GMT

thanks a ton.. I could not find the link anywhere to the CS agent.... and that bot they have is useless

thanks

Re: Order

bluejaywpg — Sat, 09 Jul 2022 22:07:29 GMT

Sorry to hear about that. Yeah I would contact both PM & UPS if that ever happened to me. Consider a smart doorbell if you are a house owner. They can usually detect people & start recording once a person is detected in your property. Only downside is you usually have to pay a subscription fee for that service.

Re: Order

bluejaywpg — Sat, 09 Jul 2022 22:08:49 GMT

Also if they cannot resolve the issue, see if the credit card you ordered the phone on has some form of insurance covering your purchase.

Re: Order

Mlarkin826 — Sat, 09 Jul 2022 22:26:25 GMT

yeah, I live in an apartment building / was home all day - no one buzzed or knocked -

Re: Order

Mlarkin826 — Sat, 09 Jul 2022 22:27:14 GMT

I never thought of that. Good idea - but really - I didn't get my product - I should not have to pay -

but - they got the money ....lol

Re: Order

JL9 — Sun, 10 Jul 2022 00:49:29 GMT

You can also click on the envelope icon in the top right and enter CS_Agent as the person to private message

Re: Order

CountyDownIeUk — Sun, 10 Jul 2022 00:55:01 GMT

That means nothing. I have had UPS drivers sign for “my” parcels.