topic Re: How do I get my old number on a new sim chip in Get Support

How do I get my old number on a new sim chip

courtepatte1448 — Sat, 09 Jul 2022 20:52:12 GMT

Re: How do I get my old number on a new sim chip

hTideGnow — Sat, 09 Jul 2022 20:53:25 GMT

hi @courtepatte1448 login to My Account and click Change Sim card. Enter the new sim # and pick the way to receive security code

Re: How do I get my old number on a new sim chip

MrSpock — Sat, 09 Jul 2022 20:54:54 GMT

@courtepatte1448 hi you just go into your self serve account and go to change sim card and enter your new sim number , why areyou changing sim did you lose your old one?

Re: How do I get my old number on a new sim chip

dabr — Sat, 09 Jul 2022 20:54:30 GMT

@courtepatte1448 Log into your account, select Change SIM on the right hand side of page and follow prompts to enter new SIM and select email/text for PM to send verification. Your number will stay with the new SIM

Re: How do I get my old number on a new sim chip

courtepatte1448 — Sat, 09 Jul 2022 20:59:23 GMT

I don't have access to my number or email cause phone was stolen

Re: How do I get my old number on a new sim chip

dabr — Sat, 09 Jul 2022 21:02:04 GMT

@courtepatte1448 You should submit a ticket to customer support via chatbot and ask them to assist you. You'll need to verify that you are the account/number holder. Here's a link to chatbot and CS_Agent (if unable to submit ticket): https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437