topic Re: Brand new phone with no previous phone number... in Get Support

Brand new phone with no previous phone number...

brideaut1971 — Sat, 09 Jul 2022 18:40:15 GMT

I have a brand new phone for my mother. It's a large digit 'burner phone'. I went to my local Public Mobile and bought a SIM card. I have it all paid for. It is not working in my new phone. The SIM number is not being recognized by the registration system on Public. My email address, entered at the store, is not being recognized. Trying to register the new SIM, it asks for a phone number. This is null as I never had a phone number on this phone before.

What am I doing wrong?

--Tammy--

Re: Brand new phone with no previous phone number...

hairbag1 — Sat, 09 Jul 2022 18:45:03 GMT

@brideaut1971 wrote:
I have a brand new phone for my mother. It's a large digit 'burner phone'. I went to my local Public Mobile and bought a SIM card. I have it all paid for. It is not working in my new phone. The SIM number is not being recognized by the registration system on Public. My email address, entered at the store, is not being recognized. Trying to register the new SIM, it asks for a phone number. This is null as I never had a phone number on this phone before.

What am I doing wrong?

--Tammy--

What make and model is the phone.

Each account needs a separate email address, but you can use an alias. eg: joe+1@gmail.

Go to the top of this page and click Activate for activation guidance.

I'm assuming it's a new phone...not used somewhere else ?

Re: Brand new phone with no previous phone number...

softech — Sat, 09 Jul 2022 18:45:13 GMT

@brideaut1971 are you activating a new account with PM ?

if so, you need to pick a new number (or port a number from another provider if you currently have one)

So, the activation portal accepted your SIM number? If so, in step 2, pick a new number

Again, you only choosbring my existing phone number with me if you have a number in another carrier and you want to port (move) in to Public Mobile

Re: Brand new phone with no previous phone number...

BKNS27 — Sat, 09 Jul 2022 18:50:01 GMT

@brideaut1971

What is the make and model of the phone? It might not be compatible with PM.

Re: Brand new phone with no previous phone number...

brideaut1971 — Sat, 09 Jul 2022 18:51:29 GMT

Make and model of phone is

RCA RLTP169-B-BLACK

1.77" GSM Senior Phone

Unlocked QUAD-BAND

Bought it off Amazon.ca yesterday, received it this morning. Went to public Mobile at WalMart. Set up a new account and got a new SIM.

Get home, SIM is not recognized, cannot log into 'My Account' Won't even allow me to change password. Just the whole process completely nuked!

Re: Brand new phone with no previous phone number...

MrSpock — Sat, 09 Jul 2022 18:55:10 GMT

@brideaut1971 hi do you already have an account here,that could be why your email won't work , you need a separate one for each account , it won't ask for a phone number unless you want to port from another provider, maybe try again with a different browser

Re: Brand new phone with no previous phone number...

brideaut1971 — Sat, 09 Jul 2022 18:55:28 GMT

Make and model of phone is

RCA RLTP169-B-BLACK

1.77" GSM Senior Phone

Unlocked QUAD-BAND

When entering the SIM information, I get the red exclaimation mark and a message saying "Please enter a valid SIM number"

Re: Brand new phone with no previous phone number...

brideaut1971 — Sat, 09 Jul 2022 18:58:31 GMT

Is a new account I set up at the Walmart kiosk. I used my email account. Public is not helping when I enter "Forgot Password" Just tells me INVALID EMAIL.

Re: Brand new phone with no previous phone number...

hTideGnow — Sat, 09 Jul 2022 18:58:58 GMT

HI @brideaut1971 does your mother have an existing phone with PM? If she has one, move the sim card from the old phone to the new phone and it will work immeidately

If the existing sim card, the one from the old phone, is too big on the new phone, then you need to use the new sim card

But before you can put the new sim card into the new phone, you have to login to My Account and click Change SIM card and enter the NEW sim card number

Again, all the above steps are only for if she has an existing active account with PM

Re: Brand new phone with no previous phone number...

hairbag1 — Sat, 09 Jul 2022 18:59:59 GMT

Reading the reviews on this phone...don't appear to be very good phone. Many users have reported non functioning in Canada.

Sorry !

Re: Brand new phone with no previous phone number...

brideaut1971 — Sat, 09 Jul 2022 19:01:07 GMT

NO previous accounts. Brand new phone, brand new account. SIM number is reported as being invlaid and I cannot enter a phone number to receive the 6 digit code on account of the phone is not connected to the Public Mobile service.

I mean, seriously, what kind of Catch 22 crap is this?

Re: Brand new phone with no previous phone number...

brideaut1971 — Sat, 09 Jul 2022 19:04:22 GMT

Thank you for that information. Will return the phone. Guessing it should be receiving the 6 digit code, if it actually worked?