topic Re: Activating new phone in Get Support

Activating new phone

grahamburnett01 — Sat, 09 Jul 2022 00:16:15 GMT

When I enter my cell number during activation it states "enter a valid Canadian number". I can't get past that. The number I have entered is my existing Public Mobile number. Any suggestions?

Re: Activating new phone

softech — Sat, 09 Jul 2022 00:19:30 GMT

@grahamburnett01 is your existing PM number active?

are you in this screen to enter the existing number? If so, this is for transfer a number

Re: Activating new phone

NDesai — Sat, 09 Jul 2022 06:24:05 GMT

@grahamburnett01 Unfortunately, you cannot transfer your PM number to another PM account. You can port out to any other carrier first then bring it back to PM.

Re: Activating new phone

grahamburnett01 — Sat, 09 Jul 2022 16:24:48 GMT

Thank you for your help. How did you get to that screen?

Re: Activating new phone

grahamburnett01 — Sat, 09 Jul 2022 16:29:44 GMT

Thank you for your reply. So I can't transfer my public mobile number from my old phone to a new phone? I guess If that's the case I will need to get a new number and cancel my present account.

Re: Activating new phone

softech — Sat, 09 Jul 2022 16:32:31 GMT

@grahamburnett01

You cannot transfer your PM number from old to new account.

What is the problem with your current account? Let us know and maybe we can help. If you just need to update name/address, you don't need to open a new account

In fact, if you are on old rewards system, it is better to keep the old account because of better rewards

Re: Activating new phone

dust2dust — Sat, 09 Jul 2022 17:12:01 GMT

Yes, terminology is important. Please describe in detail (don't worry about terminology then) what you're wanting to do before you make any other decision.

Re: Activating new phone

NDesai — Sun, 10 Jul 2022 00:55:14 GMT

@grahamburnett01 What I understand from the information you have given so far is that you are looking to use the number currently attached to your old account. To get this number on your new phone, simply put the sim card in your new phone. If this is more to this, please describe as much as possible so we can assist you.

Re: Activating new phone

dabr — Sun, 10 Jul 2022 01:02:57 GMT

@grahamburnett01 You don't need to activate again if you are simply replacing your old phone with a new one. Your number/SIM are attached to your account and the SIM can be moved to any unlocked compatible phone.