topic Porting Question in Get Support

Porting Question

JohnE23 — Sat, 09 Jul 2022 15:36:55 GMT

Do I need to activate the SIM before I sign up? I am porting from Freedom Mobile and the instructions say to leave the old SIM in until I receive a text from my old provider. So do I activate, remove the sim, port?

Re: Porting Question

RossN — Sat, 09 Jul 2022 15:39:45 GMT

@JohnE23 Hi yes you need to activate your account and yes if you are porting a number from another provider you must leave that sim in to get transfer request you must reply yes Do you have 90 minutes to reply or Port Will not go through

Re: Porting Question

softech — Sat, 09 Jul 2022 15:39:19 GMT

@JohnE23 When you sign up with PM here https://activate.publicmobile.ca/ it will activate the SIM at the same time

Yes, you can request porting in the activation process

Make sure your Freedom sim and account is still active. Enter Freedom's account number in the porting info page

Leave your Freedom sim in the phone and wait for the test from Freedom. YOu need to reply YES within 90 mins

Once replied, you can take the Freedom sim out and put the PM sim in a phone, reboot every 15 mins and check if incoming calls go to your PM SIM

Re: Porting Question

JohnE23 — Sat, 09 Jul 2022 15:44:17 GMT

Thank you RossN and Softech for the quick responses! Much appreciated!

Re: Porting Question

JL9 — Sat, 09 Jul 2022 20:10:36 GMT

I am hoping that means you successfully ported. Very important as mentioned to not only use your Freedom sim in the phone to get the porting text but have your Freedom account in good standing and not closed or suspended. Welcome to PM!