topic Re: Login issues in Get Support

Login issues

lifranc2003 — Sat, 09 Jul 2022 04:56:14 GMT

i am having log in problems. What can I do if my account has been disabled?

Re: Login issues

BKNS27 — Sat, 09 Jul 2022 04:59:48 GMT

@lifranc2003

If you tried too many time with the wrong password then you need to wait 3 hours and enter your email address then click on Forgot Password.

If you haven’t kept up with your monthly payment for longer than 90 days then your account is closed and you lost your number.

Re: Login issues

JK8 — Sat, 09 Jul 2022 05:01:44 GMT

@lifranc2003

Has it been more than 90 days since you renewed your account? If yes, your account would have been automatically closed.

Have you tried the Forgot your password link? If you are just locked out after too many tries, your account will unlock in about 50 minutes.

Re: Login issues

softech — Sat, 09 Jul 2022 05:02:40 GMT

@lifranc2003 if it is just a regular locked out, forgot password, you can ask PM Support to unlock the account. But you should first try the Forgot Password link there, it is quicker.

If it has been suspended for over 90 days due to non-payment, you would not be able to get back into the account as it would have been permanently closed

to open ticket for account with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437