topic Re: Roaming plan never works in Get Support

Roaming plan never works

MJD3 — Fri, 08 Jul 2022 17:31:21 GMT

is there anyway to get customer service out of this company?

Right now they take money and provide no service and no accountability

Re: Roaming plan never works

dust2dust — Fri, 08 Jul 2022 17:41:56 GMT

Do you still see the amount you paid in your balance? If so then you need to go back to purchase add-ons and actually buy the add-on.

Then you will need to try either AT&T or T-Mobile to see if either work. Preferably T-Mobile. You might also want to try setting your phone to 2G-only while on T-Mobile to see if voice works.

Re: Roaming plan never works

softech — Sat, 09 Jul 2022 03:16:29 GMT

@MJD3 wrote:
is there anyway to get customer service out of this company?

Right now they take money and provide no service and no accountability

@MJD3 you sure you are not talking about Rogers? Rogers took money and provide no service and no accountability (they still not explain what happened after over 18 hours) to their customer

IF you are talking about PM , provide more information. Did they take money for the new cycle but not reactivating the service? or you are talking about buying add-on?