topic Re: Payment on phone in Get Support

Payment on phone

Bailey1 — Sat, 09 Jul 2022 01:51:24 GMT

my plan is out tomorrow and with the Rogers power outage there is no way for me to make a payment or get a voucher not is working. Why can I do

Re: Payment on phone

softech — Sat, 09 Jul 2022 01:53:19 GMT

@Bailey1 you don't have internet ? but you can post here.

are you using your mobile data to access Community? why don't you se that to access Self Serve My Account and pay?

Or if you know the 4 digits PIN, you can dial *611 to make manual payment

Re: Payment on phone

Bailey1 — Sat, 09 Jul 2022 01:54:56 GMT

I have internet yes but Rogers on down which is preventing me from making a payment or getting a voucher

Re: Payment on phone

Bailey1 — Sat, 09 Jul 2022 01:55:58 GMT

Where do I get a 4 digit pin

Re: Payment on phone

softech — Sat, 09 Jul 2022 02:00:08 GMT

@Bailey1 wrote:
I have internet yes but Rogers on down which is preventing me from making a payment or getting a voucher

@Bailey1

what is "Rogers on down"?

You can have PM to reset your 4 digits pin

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

But I still don't understand, can you login to My Account? do you have a credit card ? you can login to My Account, add a credit card if it is not there yet, then make a payment via My Account. You an do all these with your Mobile Internet

Re: Payment on phone

Bailey1 — Sat, 09 Jul 2022 02:03:14 GMT

Rogers is down and when I try and make the payment with credit card it’s not working because it is with RBC and they use Rogers so it’s can’t process.

Re: Payment on phone

softech — Sat, 09 Jul 2022 02:05:08 GMT

@Bailey1 Oh, itis RBC problem. Then using *611 would not make a difference

than's a bit tough in such a case. Only way is to get a voucher from store, but you might need to use Cash for that (some stores have problem with debit card and/or credit card)

Re: Payment on phone

Bailey1 — Sat, 09 Jul 2022 02:09:09 GMT

Yes and that is where the problem is. So what can I do in this situation

Re: Payment on phone

Bailey1 — Sat, 09 Jul 2022 02:10:08 GMT

I have the cash but every store I went to also deal with Rogers so the internet is down and they can print out vouchers

Re: Payment on phone

softech — Sat, 09 Jul 2022 02:12:25 GMT

@Bailey1 voucher is one way,

or you can try instant top up :

Instant top-ups are currently available at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations.

or course, maybe Rogers will have the problem fixed very shortly.

Re: Payment on phone

CountyDownIeUk — Sat, 09 Jul 2022 02:28:58 GMT

@Bailey1 wrote:
my plan is out tomorrow and with the Rogers power outage there is no way for me to make a payment or get a voucher not is working. Why can I do

If you could send this message....why not?

Re: Payment on phone

dust2dust — Sat, 09 Jul 2022 02:58:00 GMT

Billions in profit and RBC can't figure out what a redundant connection is to assure fulltime uptime. Um...pull that little ethernet cable out of one box and put it in the other. Of course it would be more complicated than that but still...redundancy.

So you have cash. Do you have a Mobil gas station around? Or Canadian Tire gas? They should be able to do real time payment. Unless of course THEY connect to Rogers. Jeez do even corporations hate Bell and Telus that much? 🙂

Re: Payment on phone

Bailey1 — Sat, 09 Jul 2022 09:13:47 GMT

They are all Rogers and no there is no Mobil gas station here in the province

Re: Payment on phone

Bailey1 — Sat, 09 Jul 2022 09:14:41 GMT

Canadian tire have Rogers and can’t print voucher. We don’t have the other ones mentioned

Re: Payment on phone

softech — Sat, 09 Jul 2022 13:44:38 GMT

@Bailey1 is everything good today? Was the renewal date today and did PM able to renew earlier this morning? (if is it going to be tomorrow?)

Rogers network is slowly coming back. So, try again, many stores could have normal service now , if you need voucher. Or you can try again via paying on My Account. RBC is a big bank, I am sure Rogers will put it in the front of the queue in terms of bringing their service back up. If people's phone are working, RBC should be up and running

already