topic Re: Unable to connect to network in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-connect-to-network/m-p/841893#M567948 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/242383">@Easton</a>&nbsp;hi it sounds like your phone is locked to another provider<SPAN>,you will need to contact them to unlock your phone,what type is it?</SPAN></P> Fri, 08 Jul 2022 23:31:30 GMT MrSpock 2022-07-08T23:31:30Z Unable to connect to network https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-connect-to-network/m-p/841888#M567943 <P>I have just activated my sim card, however, my phone is saying "network locked SIM card inserted", nor can I manually connect to the network. Help please!&nbsp;</P><P>&nbsp;</P> Sun, 10 Jul 2022 04:25:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-connect-to-network/m-p/841888#M567943 Easton 2022-07-10T04:25:57Z Re: Unable to connect to network https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-connect-to-network/m-p/841893#M567948 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/242383">@Easton</a>&nbsp;hi it sounds like your phone is locked to another provider<SPAN>,you will need to contact them to unlock your phone,what type is it?</SPAN></P> Fri, 08 Jul 2022 23:31:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-connect-to-network/m-p/841893#M567948 MrSpock 2022-07-08T23:31:30Z Re: Unable to connect to network https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-connect-to-network/m-p/842006#M568060 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/242383">@Easton</a>&nbsp;</P><P>Did you just buy the phone privately? As&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/239007">@MrSpock</a>&nbsp;noted, it sounds like the phone is locked by another carrier other than Telus, Koodo or PM.</P><P>What is the make and model of your phone so we can help you check your setting to find out the carrier you need to contact to unlock your phone?</P> Sat, 09 Jul 2022 05:12:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-connect-to-network/m-p/842006#M568060 BKNS27 2022-07-09T05:12:48Z