topic Re: Auto payment and no promised data in Get Support

Auto payment and no promised data

bambi321 — Fri, 08 Jul 2022 19:07:37 GMT

I signed up for auto pay, and and did not get any data. I pay over $30 (it seems to change from payment to payment) please advise as to why that is, I am having too much trouble with public, I will quit if this is not resolved

Thank you

John

Auto payment and no promised data

bambi321 — Fri, 08 Jul 2022 19:09:42 GMT

Could someone please contact me about the above.

Thanks

John

Re: Auto payment and no promised data

BKNS27 — Fri, 08 Jul 2022 19:10:44 GMT

@bambi321

What phone are you using?

Maybe the Cellular Data setting was accidentally turned off.

Re: Auto payment and no promised data

dust2dust — Fri, 08 Jul 2022 19:11:10 GMT

The data line on your overview page under my data & add-ons should say something about 500MB.

Maybe provide an image of your overview page without anything identifiable.

Re: Auto payment and no promised data

MrSpock — Fri, 08 Jul 2022 19:22:56 GMT

@bambi321 hi what is the issue ? could you elaborate

Re: Auto payment and no promised data

benfatto — Fri, 08 Jul 2022 19:43:59 GMT

@bambi321 Could someone please contact me about the above.

This forum is supported by customers who can often help you resolve a problem without contacting the CSAs.
If you'd rather just open a trouble ticket

click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Auto payment and no promised data

WhiteWalker — Fri, 08 Jul 2022 21:36:18 GMT

Hi bambi321,

The amount charged should not change month-to-month unless you bought addons.

Log in to https://selfserve.publicmobile.ca/Overview/ and scroll to the bottom to verify that that it reads "You are currently registered for dynamic Autopay". It may take some time for the additional data to reflect under My Data & Add-Ons.

Hope this helps.

Re: Auto payment and no promised data

softech — Fri, 08 Jul 2022 21:40:48 GMT

@bambi321 wrote:
I signed up for auto pay, and and did not get any data. I pay over $30 (it seems to change from payment to payment) please advise as to why that is, I am having too much trouble with public, I will quit if this is not resolved

Thank you
John

@bambi321 If you do not mind, login to My Account and check the Transaction History, post the bill for the last 2 cycles

Also, go to the Overview page, and it should show clearly how much data you have now (unless you have used them up all), You should see your exact plan details and add-on there like this. Post us a screenshot as well

https://selfserve.publicmobile.ca/Overview/