topic Wrong charge in Get Support

Wrong charge

jpniyitanga — Fri, 08 Jul 2022 21:35:09 GMT

Hello,

I ported my number out and I am still being charged.

Re: Wrong charge

computergeek541 — Fri, 08 Jul 2022 21:36:14 GMT

@jpniyitanga wrote:
Hello,
I ported my number out and I am still being charged.

Can you check to see if your Public Mobile service still works? If it does still work, the port out didn't complete.

Re: Wrong charge

softech — Fri, 08 Jul 2022 21:47:04 GMT

@jpniyitanga if you confirmed that you did port out successfully (the incoming calls going to your new provider) , then you can direct message PM Support for a refund and get it stopped

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there