topic Need help in Get Support

Need help

Nater0009 — Fri, 08 Jul 2022 20:41:46 GMT

How do I contact someone I need help and this is impossible

Re: Need help

RossN — Fri, 08 Jul 2022 20:49:04 GMT

@Nater0009 hi what are you trying to do?If it is an account issue you can contact customer service

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Need help

softech — Fri, 08 Jul 2022 21:30:31 GMT

@Nater0009 PM Support is all online.

If you don not mind to share, maybe you can post your question here and we, your fellow customers, can try to help. If it is strictly how to use the system or phone, maybe we can reply quicker than PM Support

But if you need to open ticket with PM Support for any specific billing issue, you can use one of the 2 ways:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Need help

BKNS27 — Sat, 09 Jul 2022 04:44:01 GMT

@Nater0009

It is impossible and not possible to talk to a CS_Agent because PM is an online service.
But the Community can help with most cases in fixing any problems.

So what is your problem you are having?