topic Re: Cell Tower Issue in Get Support

Cell Tower Issue

dmbcanada — Tue, 04 Jan 2022 09:55:48 GMT

How do I make an inquiry into issues with the cell tower closest to my house? I find anywhere near my house the bars are low on my phone, sometimes rendering data unusable. Anywhere else in the city my reception is near perfect.

Re: Cell Tower Issue

Anonymous — Mon, 06 Dec 2021 02:11:49 GMT

@dmbcanada

visit to Coverage Map Here .

or Here

and check it out is enough Towers in your area... Edit: Public Mobile network by Telus also use Bell.

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Cell Tower Issue

esjliv — Mon, 06 Dec 2021 02:05:35 GMT

@dmbcanada wrote:
How do I make an inquiry into issues with the cell tower closest to my house? I find anywhere near my house the bars are low on my phone, sometimes rendering data unusable. Anywhere else in the city my reception is near perfect.

@dmbcanada - Public Mobile (owned by Telus) also use Bell towers.

Try toggling into Airplane mode, than back to regular mode to see if that improves your connection.

Manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if that also helps.

Re: Cell Tower Issue

softech — Mon, 06 Dec 2021 03:03:17 GMT

@dmbcanada best to open ticket with PM Support and have them to confirm if there is any issue with the towers around your area

Just curious, what band and model is your phone? Is that a Canadian model of the phone or other regional variant?

and you confirm your phone is working much better in other area?

did you also try to use 3G only in the area it has trouble with?

Was the issue just happen lately or have been for a long time?

three are also sites that might give you some ideas of the towers in your area

https://www.cellmapper.net/map

https://www.ertyu.org/steven_nikkel/cancellsites.html

Re: Cell Tower Issue

darlicious — Mon, 06 Dec 2021 14:57:52 GMT

@dmbcanada

If you tell us your location we can help you interpret the cell tower maps/cell tower signals.

You can also monitor your signal strength in your phone. Go to settings>>About phone>>sim card status>>Signal strength

Anything around -90 is ideal, above -110 or below -70 is very poor...in layman's terms anyhow.

Edit:

Ok nix the above statement and see below....

Re: Cell Tower Issue

computergeek541 — Mon, 06 Dec 2021 16:01:00 GMT

@darlicious

-90dBm is far from ideal. I'm confused when you say the part about above -110dBm and below -70dBm being poor. -90dBm is below -70dBm The closer to zero those numbers are, the better. Either way, -70dBm is an excellent reading, far better than -90dBm.

Re: Cell Tower Issue

darlicious — Mon, 06 Dec 2021 12:05:39 GMT

@computergeek541

Ok maybe I explained it strangely....my signal strength hovers around -100 dBm 41 asu with 3 bars showing. As I interpreted an explanation by @sheytoon on signal strength the following was my understanding. I could have of course gotten the wrong end of the stick trying to wrap my non-techie brain around this concept.

-120 dBm - unusable
-110 dBm - poor
-100 dBm - average
-90 dBm - ideal
-80 dBm - good
-70 dBm - average
-60 dBm - poor

But maybe I misunderstood the lower end of the scale. If that's true why is my signal strength in the middle of Vancouver rarely below -100 dBm? And what the....is the snow making it rise or drop (?) to -109 dBm 31 asu and 2 bars?!!

Re: Cell Tower Issue

gpixel — Mon, 06 Dec 2021 13:32:36 GMT

Re: Cell Tower Issue

t_p — Mon, 06 Dec 2021 15:22:02 GMT

@darlicious wrote:
@computergeek541
Ok maybe I explained it strangely....my signal strength hovers around -100 dBm 41 asu with 3 bars showing. As I interpreted an explanation by @sheytoon on signal strength the following was my understanding. I could have of course gotten the wrong end of the stick trying to wrap my non-techie brain around this concept.

-120 dBm - unusable
-110 dBm - poor
-100 dBm - average
-90 dBm - ideal
-80 dBm - good
-70 dBm - average
-60 dBm - poor
But maybe I misunderstood the lower end of the scale. If that's true why is my signal strength in the middle of Vancouver rarely below -100 dBm? And what the....is the snow making it rise or drop (?) to -109 dBm 31 asu and 2 bars?!!

Bad weather can affect cell signal.

Ex. Does Bad Weather Affect Cell Service? | weBoost 

Edit:FYR, I have -65 dBm > 4-5 bars

Re: Cell Tower Issue

hTideGnow — Mon, 06 Dec 2021 14:00:39 GMT

Yes, closer to 0 is better, but of course we won't get there

-50 to -80 is great, 4 or 5 bars, and then get worse from there, -110 to -120 is very poor, 0 or 1 bar only

Re: Cell Tower Issue

darlicious — Mon, 06 Dec 2021 14:50:38 GMT

@computergeek541

Well I stand corrected. I don't understand why I have such a crappy signal. The moto g7+ has a far worse signal than my Google Pixel 3. I am about a mile away from 3 telus towers that are unimpeded by geography, buildings or even trees really except for one but I can clearly see two of the towers and I'm in a wood house with no insulation.

Re: Cell Tower Issue

computergeek541 — Mon, 06 Dec 2021 15:57:12 GMT

@darlicious wrote:
@computergeek541
Ok maybe I explained it strangely....my signal strength hovers around -100 dBm 41 asu with 3 bars showing. As I interpreted an explanation by @sheytoon on signal strength the following was my understanding. I could have of course gotten the wrong end of the stick trying to wrap my non-techie brain around this concept.

-120 dBm - unusable
-110 dBm - poor
-100 dBm - average
-90 dBm - ideal
-80 dBm - good
-70 dBm - average
-60 dBm - poor
But maybe I misunderstood the lower end of the scale. If that's true why is my signal strength in the middle of Vancouver rarely below -100 dBm? And what the....is the snow making it rise or drop (?) to -109 dBm 31 asu and 2 bars?!!

-80 dBm, -70dBm, and -60 dBm are all much better than -90 dBm. -90 dBm isn't that great. Most phones don't report readings better than -51 dBm, which is essentially near perfect, at least for what's being measured/reported. You'll probably notice that LTE tends to have different types of typical numbers compared to HSPA.

Re: Cell Tower Issue

dmbcanada — Mon, 06 Dec 2021 15:57:41 GMT

So I live in London, ON and have a Telus tower and 2 Bell towers within 3 km of me. I have -108DB. I had switched to 3G due to some previous issues a month ago. Switched back to LTE but still seeing those lower stats. Signal is excellent on the top floor of my house, but ground level sucks even outside. I have a MOTO G Fast and has all the proper updates. My family members who have different phones have same data issues.

Re: Cell Tower Issue

darlicious — Mon, 06 Dec 2021 16:12:38 GMT

@dmbcanada

Is your mobile network state disconnected?

Re: Cell Tower Issue

dmbcanada — Mon, 06 Dec 2021 16:39:44 GMT

Yes it says disconnected, I do not always have data on.

Re: Cell Tower Issue

softech — Mon, 06 Dec 2021 16:42:24 GMT

@dmbcanada wrote:
Signal is excellent on the top floor of my house, but ground level sucks even outside. I have a MOTO G Fast and has all the proper updates. My family members who have different phones have same data issues.

What other phone your family members using?

But it seems this has to do with the material in your house as you said it's good on the top floor. I guess if you go out to the backyard, it works well too?

Re: Cell Tower Issue

darlicious — Mon, 06 Dec 2021 16:59:02 GMT

@dmbcanada

Moto phones apparently do have a signal strength issue when connecting to the 4G LTE network.

Moto g7+ -99 dBm 41 asu Google Pixel 3 -92 dBm 47 asu

Re: Cell Tower Issue

dmbcanada — Mon, 06 Dec 2021 18:11:17 GMT

Everyone is using Moto phones of some sort. Sorry cannot remember all models

Re: Cell Tower Issue

darlicious — Mon, 06 Dec 2021 18:49:43 GMT

@dmbcanada

So that's a clue....Ive looked for more info on this issue but haven't found any real answers yet. Try the moto community and report the issue to F1 in your phone. Your family with moto phones should report it as well. I will keep looking and report back on anything else I might find.

Re: Cell Tower Issue

dmbcanada — Tue, 07 Dec 2021 13:08:20 GMT

So I fiddled around last night and removed my sim card, and changed my network from LTE to 3G a few times and when I changed 3G for a second time my dBm improved from -108 to 98 dBm. Now at work my signal has improved to -79dBm. So I think their is an LTE issue in London.