topic Re: Talk to agent in Get Support

Talk to agent

Tt5 — Fri, 08 Jul 2022 18:51:56 GMT

Re: Talk to agent

ShawnC13 — Fri, 08 Jul 2022 18:55:30 GMT

You will need to create a trouble ticket to get in touch with a CSA. The link can be found in my signature

Re: Talk to agent

BKNS27 — Fri, 08 Jul 2022 18:55:33 GMT

PM is an online service so you can’t talk to staff. The CS_Agent can only be contact through SIMon Chatbot or private message on this Community page.

Most of the time, members here can help with the majority of the problem.

What is your issue?

Re: Talk to agent

Tt5 — Fri, 08 Jul 2022 19:00:54 GMT

Long distance in canada not working

Re: Talk to agent

dust2dust — Fri, 08 Jul 2022 19:03:36 GMT

Are you on the $15 plan? If so maybe you're out of minutes. Are you adding the 1 in front of the number?

Re: Talk to agent

softech — Fri, 08 Jul 2022 19:04:27 GMT

@Tt5 wrote:
Long distance in canada not working

@Tt5 Do you have Canada-wide calling in your plan?

Please note that Rogers has a national outage today, if your friend is a Rogers/Fido/Chatr/Zoomer.. customer, you likely cannot connect to him/her and that is a Rogers problem.

If your friend is not a customer in the Rogers family, then reboot your phone once and try again

Re: Talk to agent

BKNS27 — Fri, 08 Jul 2022 19:04:30 GMT

@Tt5

Did you add “1” before the area code and number?

Re: Talk to agent

BKNS27 — Fri, 08 Jul 2022 19:08:23 GMT

@Tt5

Please note that Rogers have a complete outage across Canada today.

If the number you are trying to call is on Rogers, you won’t be able to get through.