topic Re: Service agent in Get Support

Service agent

Couche — Fri, 08 Jul 2022 18:00:58 GMT

I need to speak to a service agent

Re: Service agent

dabr — Fri, 08 Jul 2022 18:04:04 GMT

@Couche Two ways to get customer support, first try chatbot and submit a ticket here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second private message CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit: You can also share your issue and someone on the forum might be able to advise quicker?

Re: Service agent

hTideGnow — Fri, 08 Jul 2022 18:12:29 GMT

HI @Couche To engage CS Support, please open ticket:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However, please share your problem, we are customers like you but we might be able to help. If it is something we can help, it will be much quicker posting your question here than wait for CS Agent