topic Re: Forget my 4 digit access pin number in Get Support

Forget my 4 digit access pin number

Darougar — Fri, 08 Jul 2022 17:50:20 GMT

I forget my 4 digit access pin number. Please help

Re: Forget my 4 digit access pin number

MrSpock — Fri, 08 Jul 2022 17:55:42 GMT

@Darougar Hi you will need a customer service agent for that

you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Forget my 4 digit access pin number

dabr — Fri, 08 Jul 2022 17:55:52 GMT

@Darougar PM may have texted/emailed you the 4 digit PIN when you first activated. If you're unable to find it, then you need to submit a ticket via chatbot and ask customer support to reset the PIN. Here's a link to chatbot: https://www.publicmobile.ca/en/on/get-help

Re: Forget my 4 digit access pin number

hTideGnow — Fri, 08 Jul 2022 17:58:35 GMT

HI @Darougar For PIN reset you have to open ticket with PM CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Reset PIN"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437