topic Re: Can’t make a phone call and send text message in Get Support

Can’t make a phone call and send text message

Bjiang18 — Fri, 08 Jul 2022 16:44:14 GMT

I paid US roaming yesterday, but I still can’t make phone call and send text out

Re: Can’t make a phone call and send text message

dust2dust — Fri, 08 Jul 2022 16:46:58 GMT

Do you still see the amount you paid in your balance? If so then you need to go back into purchase add-ons and actually buy the add-on.

When you see the add-on as purchased either in plan details or payment history then connect to T-Mobile. Maybe AT&T. There's all kinds of trouble with those 2 shutting down their 3G networks. T-Mobile apparently offers talk on their old still existing 2G. You could try setting your phone to 2G-only to verify that.

Re: Can’t make a phone call and send text message

RossN — Fri, 08 Jul 2022 16:50:16 GMT

@Bjiang18 Hi I assume you are in the states,you must manually connect to T-Mobile you may have no luck since they are shutting down the 3g network if not contact customer service agent for a refund

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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