topic Re: No access to network in Get Support

No access to network

Maudrick — Fri, 08 Jul 2022 15:14:33 GMT

Internal Server Error

Look at the top icon beside the time.

How to trouble shoot?

Thanks!

Re: No access to network

RossN — Fri, 08 Jul 2022 15:25:48 GMT

@Maudrick Hi I find it hard to make out did you just activate a new account, have you ever had service before that worked here , did you just recently purchase a new/used phone?

Re: No access to network

Maudrick — Fri, 08 Jul 2022 15:30:40 GMT

I have my phone since August 2021.

Traveled from Yukon to Québec. Lost network after connecting to a Hotel Network in Ontario.

Can't use Google Map while traveling as I was the day before.

Did most of recommendations from chat (SIM out/in, shut phone, open back...)

Re: No access to network

Maudrick — Fri, 08 Jul 2022 15:36:30 GMT

When I go on Google map, it says Connection impossible, connect to Public Mobile Network.

When I do, it doesn't connect and write Internal Network Error.

Re: No access to network

RossN — Fri, 08 Jul 2022 15:47:16 GMT

@Maudrick Hi check in your data and add-ons section of your self-serve account do you see a line there for data if not you may have used up your data for this cycle

Re: No access to network

Maudrick — Fri, 08 Jul 2022 15:51:22 GMT

I have used 45.64 Mo on 2G

Re: No access to network

MrSpock — Fri, 08 Jul 2022 15:56:02 GMT

@Maudrick hi that is odd maybe try a quick network reset, reboot phone

Re: No access to network

JK8 — Fri, 08 Jul 2022 15:56:21 GMT

@Maudrick

Check apn settings.

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

Re: No access to network

Maudrick — Fri, 08 Jul 2022 15:57:25 GMT

How do you reset the network?

(I've already rebooted phone)

Re: No access to network

Maudrick — Fri, 08 Jul 2022 16:11:57 GMT

Still not working...

Re: No access to network

JK8 — Fri, 08 Jul 2022 16:22:21 GMT

@Maudrick

Reset network settings

Find and tap Settings > System > Advanced > Reset options > Reset network settings.
Tap RESET SETTINGS.

Re: No access to network

Maudrick — Fri, 08 Jul 2022 16:28:38 GMT

Did it

Didn't work

Seems to be the SIM card malfunctioning

Re: No access to network

dust2dust — Fri, 08 Jul 2022 16:32:19 GMT

If you know your 4 digit account pin then you can dial 611 to get your remaining data balance.

Are you not able to login to your account? It's there too. If you're referring to your phone then it might be out of sync with your 30 day account. Trust the overview page on the account.

Re: No access to network

JK8 — Fri, 08 Jul 2022 16:36:30 GMT

@Maudrick

Can you try your SIM card in another unlocked phone?

Re: No access to network

Maudrick — Fri, 08 Jul 2022 17:23:59 GMT

Yes. SIM card didn't work on the other phone.

His SIM card worked on my phone.

Looked in town to get a SIM card. Wal Mart was the only one having them, but they said it's discontinued.

Re: No access to network

dust2dust — Fri, 08 Jul 2022 17:29:13 GMT

lol Not discontinued. Just that Public has decided to not have retailers activate accounts. So why would a retailer want to carry the sim?

When you say the sim didn't work in another phone...do you mean data didn't work? Or that nothing worked? I would still want to know what your overview page says or the usage option in 611.

Re: No access to network

Maudrick — Fri, 08 Jul 2022 17:32:02 GMT

Network connection to Public Mobile failed.

Couldn't use Data with Google Map (I use it for a test)

Re: No access to network

JK8 — Fri, 08 Jul 2022 18:47:33 GMT

@Maudrick

Before purchasing a new SIM card contact an agent to see if it is an account problem.

Contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
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