topic Change number to my old one in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-number-to-my-old-one/m-p/841701#M567788 <P>Hi! I've recently changed providers and got a new SIM card after getting my phone stolen. I used to be with Virgin Mobile and I switched to Public Mobile. I wanted to keep my old number since I had it for years now but I don't understand how. Public Mobile gave me a number and said my old one was deactivated. I called the other company and reactivated it but I'm still stuck with the new phone number. I tried to change it, it says I should receive a message from the previous company but I didn't receive anything. Help</P> Fri, 08 Jul 2022 14:09:43 GMT raph1 2022-07-08T14:09:43Z Change number to my old one https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-number-to-my-old-one/m-p/841701#M567788 <P>Hi! I've recently changed providers and got a new SIM card after getting my phone stolen. I used to be with Virgin Mobile and I switched to Public Mobile. I wanted to keep my old number since I had it for years now but I don't understand how. Public Mobile gave me a number and said my old one was deactivated. I called the other company and reactivated it but I'm still stuck with the new phone number. I tried to change it, it says I should receive a message from the previous company but I didn't receive anything. Help</P> Fri, 08 Jul 2022 14:09:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-number-to-my-old-one/m-p/841701#M567788 raph1 2022-07-08T14:09:43Z Re: Change number to my old one https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-number-to-my-old-one/m-p/841702#M567789 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/242313">@raph1</a>, if the phone you lost had the Virgin SIM in it you will need to somehow contact Virgin and let them know that you wish to port out your number.&nbsp; Currently most providers will send a text when there is a port request to verify that you do indeed want to port out and you would need to reply to that text.&nbsp; Without having access to your Virgin SIM you will need to let them know through some other method.</P> Fri, 08 Jul 2022 14:13:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-number-to-my-old-one/m-p/841702#M567789 ShawnC13 2022-07-08T14:13:00Z