topic Re: Data stopped working in California US on 2022-07-06 in Get Support

Data stopped working in California US on 2022-07-06

tom77 — Fri, 08 Jul 2022 13:27:35 GMT

Purchased add-on for US travel (talk + data). Data was working from 2022-07-03 to 2022-07-06 then it stopped. Verified that there is still unused data in the plan. Purchased extra 200MB add-on.

Talk and text works.

Thanks!

Re: Data stopped working in California US on 2022-07-06

MrSpock — Fri, 08 Jul 2022 13:36:45 GMT

@tom77 Hi reboot phone try reconnecting manually to the network

Re: Data stopped working in California US on 2022-07-06

tom77 — Fri, 08 Jul 2022 13:46:04 GMT

@MrSpock tried rebooting and reconnecting manually but no success. Followed all the steps in the help.

Re: Data stopped working in California US on 2022-07-06

MrSpock — Fri, 08 Jul 2022 13:50:16 GMT

@tom77 That is unfortunate it’s not working, you can open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH