topic Re: paid for wrong add on in Get Support

paid for wrong add on

sandie62 — Fri, 08 Jul 2022 01:28:27 GMT

I was trying to top up my usa add on.

I added 25.00, didn't know how to only add 15.00, but that is all ok.

I clicked on the U.K. add on instead of the USA add On.

I wanted to have long distance time calling long distance into the usa from canada

Could someone switch this for me?

Re: paid for wrong add on

softech — Fri, 08 Jul 2022 01:30:57 GMT

@sandie62 Yes, PM support can switch it back for you

just open with them a ticket and they will sort it out for you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: paid for wrong add on

sandie62 — Fri, 08 Jul 2022 01:44:51 GMT

Thank you for your help on this. I used the private message CS Agent, and will watch for a response. I had trouble signing in for some reason. Much appreciated Sandie

Re: paid for wrong add on

softech — Fri, 08 Jul 2022 01:45:40 GMT

@sandie62 while you work with them on this, you can also tell them about your login problem and have them to sort it out for you

Re: paid for wrong add on

computergeek541 — Fri, 08 Jul 2022 03:59:13 GMT