topic Re: Data on phone in Get Support

Data on phone

CAK1 — Fri, 08 Jul 2022 01:10:14 GMT

Recently I paid $35 and added 2 Gb of data as the 2Gb on my plan was low. I was told that possibly it would show up on my phone after the 2Gb on my plan was entirely used up. It now shows 2.09 Gb used and keeps informing me that my data has run out. How do I get them to show the add-on in my phone and not get the data warning?

Re: Data on phone

dust2dust — Fri, 08 Jul 2022 01:14:05 GMT

There is no link of data remaining or data consumed on the phone to the account. The account overview page will give you your true data counting. Your phone would need to be set to each 30 day period. And it would also count MMS whereas Public does not. The phone does its own independent counting.

Re: Data on phone

BKNS27 — Fri, 08 Jul 2022 01:19:38 GMT

@CAK1

Unfortunately, you can’t turn off the data waning notice.

I wish PM will have an app so we can check our account information but this will shoot up the service cost. 😢

Re: Data on phone

CAK1 — Fri, 08 Jul 2022 01:23:45 GMT

Thanks....then I shouldn't be concerned?

Re: Data on phone

dust2dust — Fri, 08 Jul 2022 01:25:13 GMT

Please provide an image of your overview page. Don't include anything identifiable. Cut off the top and bottom.