topic Error 837 when trying to activate my sim in Get Support

Error 837 when trying to activate my sim

EstherG — Fri, 08 Jul 2022 00:21:46 GMT

Hi,

I get an error 837 when trying to activate my new sim card

Re: Error 837 when trying to activate my sim

EstherG — Fri, 08 Jul 2022 00:26:19 GMT

This is the full error message:

Oops! Looks like something went wrong when activating your account.

Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you in your activation via private messaging.

Note that you will need to create a Public Mobile Community Account to submit a ticket

For more information about Public Mobile support and how it works

Error Code: 837

Re: Error 837 when trying to activate my sim

dust2dust — Fri, 08 Jul 2022 00:29:19 GMT

Did you pay? Did it go through? Or did this error appear at the number transfer screen? Did you use IMEI instead of account number

Re: Error 837 when trying to activate my sim

EstherG — Fri, 08 Jul 2022 00:30:36 GMT

Hi,

It gives me the error message at the end after payment details.

I used the account number not IMEI

Re: Error 837 when trying to activate my sim

RossN — Fri, 08 Jul 2022 00:36:05 GMT

@EstherG

Re: Error 837 when trying to activate my sim

dust2dust — Fri, 08 Jul 2022 00:34:14 GMT

Do you see the charge on your credit card if you used one?

Can you call out or text? Maybe restart the phone.

Adding - did you leave the old sim in to confirm the transfer?

Re: Error 837 when trying to activate my sim

EstherG — Fri, 08 Jul 2022 00:34:51 GMT

It doesn't transfer

Re: Error 837 when trying to activate my sim

dust2dust — Fri, 08 Jul 2022 00:37:32 GMT

What doesn't transfer? I figured you were transferring a number and you kinda confirmed that assumption by saying you used an account number instead of IMEI.

The procedure is to leave the old sim and confirm the transfer text inside of 90 minutes from the request.

Re: Error 837 when trying to activate my sim

EstherG — Fri, 08 Jul 2022 00:39:00 GMT

Hi,

I get this error message when trying to activate online after all the information is entered I get this message

Re: Error 837 when trying to activate my sim

EstherG — Fri, 08 Jul 2022 00:43:49 GMT

I tried it in another browser and it still doesn't work

Re: Error 837 when trying to activate my sim

dust2dust — Fri, 08 Jul 2022 00:46:25 GMT

Did you leave your old sim in and did you get a text and did you confirm it?

Can you make a call or text out with the new sim regardless of the above?

Re: Error 837 when trying to activate my sim

EstherG — Fri, 08 Jul 2022 00:48:50 GMT

I left my old sim in but did not get a text as I don't think it went through.

no,

Re: Error 837 when trying to activate my sim

softech — Fri, 08 Jul 2022 00:52:15 GMT

@EstherG You didn't try to activate again, right? PM could have charged you multiple times if you did. Check your Credit Card

And you out in PM SIM and able to connect? Can you make outgoing calls?

I suggest you call the Porting Support team and see if your porting requests was received. Will message youbthe number, check Community inbox, envelope icon on top right

Re: Error 837 when trying to activate my sim

EstherG — Fri, 08 Jul 2022 01:05:53 GMT

Hi,

I did try to reactivate a couple of times. I can't make outgoing calls only emergency calls with the PM sim

Re: Error 837 when trying to activate my sim

EstherG — Fri, 08 Jul 2022 01:07:01 GMT

I am trying to call them now & will let you know if it resolves my issue.

Thank you

Re: Error 837 when trying to activate my sim

dust2dust — Fri, 08 Jul 2022 01:08:59 GMT

They might say we don't see a porting request. Due to the failed activation. Do you see the charge on your credit card if you used one?

Re: Error 837 when trying to activate my sim

softech — Fri, 08 Jul 2022 01:29:30 GMT

@EstherG wrote:
Hi,
I did try to reactivate a couple of times. I can't make outgoing calls only emergency calls with the PM sim

@EstherG you checked your credit card to see if PM charged you?

and which provider you are trying to port into PM?

Re: Error 837 when trying to activate my sim

EstherG — Fri, 08 Jul 2022 01:42:30 GMT

Hi,

I don't see any charges from PM, my old provider is fizz

Re: Error 837 when trying to activate my sim

softech — Fri, 08 Jul 2022 01:44:44 GMT

@EstherG if PM did not charge you, I suggest you to activate the account with a NEW temporary number first. Once you are activated, you can open a ticket with PM Support and have them to manually port your number.

Re: Error 837 when trying to activate my sim

dust2dust — Fri, 08 Jul 2022 01:47:15 GMT

Ok good. Maybe you would be able to try the activation again. Maybe just pick a new number and make sure all is well. Then use the change number to transfer your fizz number. But then again maybe it would think the sim has been used.

Then you would need to go through the support people.

Adding - is there an echo in here 🙂