topic Re: Triple Punch SIM not yet shipped in Get Support

Triple Punch SIM not yet shipped

colechal2 — Thu, 07 Jul 2022 19:59:29 GMT

Hi there, My name is Cole and I'm still waiting on my SIM card, it's been a few weeks. Can I get an update on the shipment status if possible?

Thanks,

Cole

Re: Triple Punch SIM not yet shipped

MrSpock — Thu, 07 Jul 2022 19:03:20 GMT

@colechal2 Hi it can take up to three weeks they are slow hopefully it will be there soon

Re: Triple Punch SIM not yet shipped

RossN — Thu, 07 Jul 2022 19:08:21 GMT

@colechal2 Hi you could try customer service for an update

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Triple Punch SIM not yet shipped

hTideGnow — Thu, 07 Jul 2022 19:12:48 GMT

HI @colechal2 It could be as long as 3 weeks for PM to ship sim card

Best to open a ticket with PM and see if they can find out if they already shipped out yet.

send a private message to the moderators
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Triple Punch SIM not yet shipped

JL9 — Thu, 07 Jul 2022 21:37:32 GMT

Unfortunately it seems to be 3 weeks and actually longer. The delays seem to keep increasing. People jump on here and usually find out too late after ordering it. I would recommend either going in store or ordering from a place like Canadian Cell Supplies, not only is it like 70% cheaper there, you actually get it really quick. You can connect with a CSA and ask for a credit to the account due to the long wait and you going elsewhere but no guarantees. Even so you can use it as a back up sim for yourself or give it to a friend/family member in order to get the referral bonus.