topic Re: unable to call in Get Support

unable to call

salilnirula — Thu, 07 Jul 2022 21:00:48 GMT

i am unable to make outgoing calls and its saying I have finished all available minutes. its an unlimited canada wide calling plan and I hardly used 100 minutes out of it. how to solve this issue

Re: unable to call

RossN — Thu, 07 Jul 2022 21:03:47 GMT

@salilnirula Hi try taking your sim out and reseat it reboot your phone you may have a provisioning problem with your account contact customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: unable to call

dabr — Thu, 07 Jul 2022 21:03:52 GMT

@salilnirula Try adding 1 in front of all calls or if it's a automated message you're hearing, then the call should go through after the message. What plan are you on...$25?

Re: unable to call

computergeek541 — Thu, 07 Jul 2022 21:04:22 GMT

@salilnirula wrote:
i am unable to make outgoing calls and its saying I have finished all available minutes. its an unlimited canada wide calling plan and I hardly used 100 minutes out of it. how to solve this issue

I noticed that you've mentioned 100 minutes. Which plan are you on? If it's the $15 plan, only incoming calls are unlimited.

Re: unable to call

salilnirula — Thu, 07 Jul 2022 21:05:28 GMT

40$

Re: unable to call

dabr — Thu, 07 Jul 2022 21:08:10 GMT

@salilnirula Then there should be no issues with calling. Sometimes rebooting can fix the issue, but it's also a good idea to add +1 in front of all numbers, even for local calls.

Re: unable to call

BKNS27 — Thu, 07 Jul 2022 22:14:30 GMT

@salilnirula

If you are on the $40 plan, you should be OK.

Did you port your old number over to PM recently?

Try rebooting your phone by powering off then wait 2 minutes and power back on.

Re: unable to call

JL9 — Fri, 08 Jul 2022 04:00:44 GMT

Did you resolve this, you shouldn't have an issue. Unfortunately there is sometimes a glitch where you get an erroneous message but calling still works or when it doesn't a quick reboot should deal with it