topic Re: I activated the wrong account in Get Support

I activated the wrong account

garnetM — Thu, 07 Jul 2022 20:51:16 GMT

I wanted the 15 dollar 100 minute 250 plan. It was not listed when I registered my new sim card and I had only the 25 dollar plan available. Online, it shows the 15 dollar plan

Re: I activated the wrong account

dabr — Thu, 07 Jul 2022 20:56:22 GMT

@garnetM If you just activated with the wrong plan, then submit a ticket via chatbot and ask customer support if they will switch your plan without extra cost (repaying for the $15) and perhaps credit you the $10 difference as a gesture of goodwill. Otherwise you can always schedule a plan change by selecting Change Plan under Account Status. Make sure to use Change at next renewal and not Change Now as PM doesn't prorate and the plan will change at your next cycle.

Here's a link to the chatbot: https://www.publicmobile.ca/en/on/get-help

Re: I activated the wrong account

RossN — Thu, 07 Jul 2022 20:59:23 GMT

@garnetM Hi contact customer service agent here

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: I activated the wrong account

JL9 — Thu, 07 Jul 2022 21:32:19 GMT

This is definitely the way to go. Worst case you have the 25 plan for 30 days and can take advantage of some extra data and then start your $15 plan going forward.

Re: I activated the wrong account

dust2dust — Thu, 07 Jul 2022 21:53:11 GMT

Your report is very odd. I can see all the plans in activating. But you say you saw ONLY the $25 plan. So no $15 or $35, $40, $50, $60, $70. Very odd.

Re: I activated the wrong account

Yummy — Fri, 08 Jul 2022 00:11:48 GMT

Even if you activated plan you did not want, you can enjoy 30 months of unlimited outgoing calls and a touch of more data.

Go and schedule plan change to plan you wanted (YES, I can see all of them...). For $10 more you will feel what unlimited calls mean and you might like it. Time flies and in no time you will be at lower plan. I hope $10/30 days for one time will not put you in the deep red.

Yes, you can ask for refund; it is up to you if you want to spend time doing that. Good luck and let us know of outcome.