topic Re: SIM card in Get Support

SIM card

Vipyul — Thu, 07 Jul 2022 13:59:08 GMT

Hi I bought new sim two days ago

still not showing sim range they said will work within few hours but still not

why it’s so irritating now

softech — Thu, 07 Jul 2022 14:04:38 GMT

@Vipyul can you provide us more information

You get a new sim card to replace an old one? If so, did you login to My Account and request Change SIM card and you entered the security code?

If you did all that , what is the error message on the phone? "No SIM"? "SIM not provisioned"? or "No Network"?

Vipyul — Thu, 07 Jul 2022 14:31:08 GMT

Hi I bought brand new sim and showing No sim I am so disappointed please help thx

softech — Thu, 07 Jul 2022 14:34:04 GMT

@Vipyul you got a brand new SIM card to replace old sim or to activate?

if you are replacing old sim , please login to My Account and request Change SIM card and select one of the option to receive the security code

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

If you are activating, then go to https://activate.publicmobile.ca/ to activate

Vipyul — Thu, 07 Jul 2022 14:36:17 GMT

Hi I got from store and the guy activated

it’s brand new sim so there is no replace convern with old one

I don’t have sim before