topic Re: Plan not working in Get Support

Plan not working

Canada2014 — Thu, 07 Jul 2022 11:15:15 GMT

I topped up my account for the correct amount but plan is not working and still says suspended but balance is showing at the right amount needed for my plan. Very annoying

Re: Plan not working

MrSpock — Thu, 07 Jul 2022 11:24:56 GMT

@Canada2014 Hi look for a reactivate button in your self serve press it and reboot your phone

Re: Plan not working

softech — Thu, 07 Jul 2022 11:27:26 GMT

@Canada2014 on My Account, do you see Available Fund = amount you just paid? You can try to use the Lost/Stolen trick to reactivate the plan

Go to Plan and Add-ons Tab and click on Lost/Stolen Phone to Suspend the service.
Log off and then Wait 5 minutes
Log back in My Account, go back to Plan and Add-ons Tab, click on Lost/Stolen Phone, then
Resume/Reactivate Service. The plan will automatically reactivate since you already have enough funds to pay for the plan.

Re: Plan not working

mimmo — Thu, 07 Jul 2022 14:14:33 GMT

You can also try adding $1 to account. Sometimes that helps trigger reactivation

Re: Plan not working

Canada2014 — Thu, 07 Jul 2022 14:35:33 GMT

It worked, Thanks