topic Re: Entered the wrong number for MEID in Get Support

Entered the wrong number for MEID

Olivia_Bean — Thu, 07 Jul 2022 21:38:44 GMT

I accidentally entered another number instead of the MEID when activating my account. I got a text shortly after, telling me I’d receive someone reaching out for help “shortly”. But it’s the next day and I haven’t heard anything. I can’t switch out my SIM card until I get that number in there. How do I switch out that number?

Re: Entered the wrong number for MEID

MrSpock — Thu, 07 Jul 2022 14:11:04 GMT

@Olivia_Bean Hello I will send you the Telus porting number so they can resend your port request

Re: Entered the wrong number for MEID

mimmo — Thu, 07 Jul 2022 14:11:57 GMT

Contact customer service by using the chat bot look for the link with words simon in footer. Or look in your messages I'm pretty sure you will be sent the Telus porting team number that you can use

Re: Entered the wrong number for MEID

softech — Thu, 07 Jul 2022 14:12:25 GMT

@Olivia_Bean Yes, there is a live support group you can call and have them to update the info. I will message you the phone number, please check your Community inbox, envelope icon on top right

Re: Entered the wrong number for MEID

darlicious — Thu, 07 Jul 2022 14:24:38 GMT

@Olivia_Bean

Do you have your old provider's account number? Its best to use instead of the IMEI # of your phone. Provide this info to the telus porting department to reinitiate your port request. Put your old sim card back in your phone so you can reply YES to the PAT(porting authorization text) within 90 minutes of receiving it. You can then put your pm sim card in your phone. The port will complete within a few minutes to a maximum of two hours.