topic Re: No Service after activating new SIM card in Get Support

No Service after activating new SIM card

annewilliams1 — Thu, 07 Jul 2022 03:21:43 GMT

I just followed all the instructions to activate a SIM card, but it says No Service with the new SIM card in phone.

I transferred between Koodo to Public, and used the same phone number - now neither SIM card has service.

Re: No Service after activating new SIM card

computergeek541 — Thu, 07 Jul 2022 04:21:31 GMT

@annewilliams1 wrote:
I just followed all the instructions to activate a SIM card, but it says No Service with the new SIM card in phone.

I transferred between Koodo to Public, and used the same phone number - now neither SIM card has service.

Did your Koodo SIM card only stop working after your requested the number port to Public Mobile. If that's the case, number porting is complete. In any event, you should have service on your Public Mobile SIM card regardeless of number porting status. First try restarting your phone. If that doens't work, there's likely an issue with provisioning service to your Public Mobile SIM card. You'll need to open a ticket to discuss this with a Public Mobile customer support agent. A ticket can be opened through: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: No Service after activating new SIM card

will13am — Thu, 07 Jul 2022 03:43:20 GMT

@annewilliams1 , the best way to confirm the number porting is to check the account on the Koodo end as well as Public Mobile. The Koodo account should reflect the status that the line is closed out and the Public Mobile account should be active and show the ported number.