topic Payment error in Get Support

Payment error

Muskokarob — Tue, 04 Jan 2022 19:35:58 GMT

Hello,
My plan expired last night. This morning I attempted to go to a new plan and make a payment. When the payment is going through I keep getting an error message saying that it can't go through at this time. Btw, the last message before confirming payment mentions that it will activate yesterday, I'm wondering if this is part of the issue. Thanks for the help!

Re: Payment error

ShawnC13 — Tue, 05 Sep 2017 17:32:30 GMT

@Muskokarob, if your plan has expired and you don't have autopay turned on and want to switch your plan you will need the assistance of a MOD as they are the only ones that can make plan changes to a suspended account

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Payment error

SD08 — Tue, 05 Sep 2017 17:32:42 GMT

Plan changes on an expired account can only be done by a moderator.

Click this Moderator_Team link to send a private message for assistance. Include your account # or phone number and the details of the plan you want.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Payment error

ShawnC13 — Tue, 05 Sep 2017 17:33:43 GMT

@SD08, got ya by 12 seconds!! lol

Re: Payment error

SD08 — Tue, 05 Sep 2017 17:36:12 GMT

@ShawnC13

LOL I was distracted by a squirrel.