topic Phone warrantee in Get Support

Phone warrantee

danaiken_pei — Thu, 07 Jul 2022 00:30:21 GMT

I bought a Google Pixel 3 in October 2021 from Public Mobile. Your site said there is a 1 year warrantee on all phones. The phone is now having charging issues (starts charging and then stops, starts and stops). Seems like the phone is on its last legs even though it isn't damaged. How can I invoke the warrantee to have it replaced with a different Pixel 3?

Re: Phone warrantee

Gunner123 — Thu, 07 Jul 2022 00:36:22 GMT

@danaiken_pei hi contact a cs agent for warranty issues

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://bit.ly/2GGCJzH

check your community envelope for a reply

Re: Phone warrantee

softech — Thu, 07 Jul 2022 00:33:53 GMT

@danaiken_pei Yes, it is one year full warranty. Whether a replacement or a repair will depends.

Please open ticket via direct message (Chatbot still not working for CPO related issues)

Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Phone warrantee

JL9 — Thu, 07 Jul 2022 13:26:15 GMT

They will direct you where to bring the phone and they will determine next steps (repair/replacement, etc)