topic Re: Refund request in Get Support

Refund request

Ghaith — Wed, 06 Jul 2022 22:39:59 GMT

I have transferred my phone number to another service provider and I'm no more with public Mobile, but I have just paid my current month invoice. Can I get a refund please

Re: Refund request

softech — Wed, 06 Jul 2022 22:41:22 GMT

@Ghaith Sorry, PM is a prepaid provider and they won't refund in such case.

Re: Refund request

MrSpock — Wed, 06 Jul 2022 22:42:37 GMT

@Ghaith Hi sorry there are no refunds after porting a number to another provider

Re: Refund request

hTideGnow — Wed, 06 Jul 2022 22:45:06 GMT

Sorry @Ghaith , They won't

But if you like you can message them to confirm:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Refund request

RossN — Wed, 06 Jul 2022 22:45:40 GMT

@Ghaith Hello this is a prepaid service there are no refunds , I guess you should have timed it better when you left

Re: Refund request

hairbag1 — Wed, 06 Jul 2022 22:48:11 GMT

No refunds here. You needed an Active account in order to be able to port away from PM, so you actually got what you paid for really.

Re: Refund request

Ghaith — Wed, 06 Jul 2022 22:48:22 GMT

Thanks. I will give it a try