topic Re: Help in Get Support

Help

tbeals744 — Wed, 06 Jul 2022 21:16:41 GMT

im not receiving in coming calls I phone8

Re: Help

softech — Wed, 06 Jul 2022 21:15:31 GMT

@tbeals744 did you just activated and request porting in number from another provider?

If so, a critical step in porting is to reply YES to a text from your old provider, did you complete that?

I will send you a number you can call to talk to porting team for live support, please check the Community inbox, envelope icon on top right

Re: Help

raymondzhou122 — Wed, 06 Jul 2022 21:16:02 GMT

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can use this to private message an agent for help. This happened to me and they helped me port my number currently after switching from a different service.

Re: Help

computergeek541 — Wed, 06 Jul 2022 21:16:20 GMT

@tbeals744 wrote:
im not receiving in coming calls I phone8

Did you just ask for a phone number to be ported to Public Mobile? In that situation, the incoming calls would be going to carrier of the old service until number porting has completed.

Re: Help

Meow — Wed, 06 Jul 2022 21:18:02 GMT

More details are needed.

How long have you been PM customer?

When this started to occur?

etc.

Re: Help

computergeek541 — Wed, 06 Jul 2022 21:18:05 GMT

@raymondzhou122 wrote:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You can use this to private message an agent for help. This happened to me and they helped me port my number currently after switching from a different service.

Please be directing customers to use the SIMon chatbot to open tickets. Sending a private message in the above manner will result in the customer receiving slower service.

Re: Help

raymondzhou122 — Wed, 06 Jul 2022 21:18:42 GMT

Okay thank you for letting me know.

Re: Help

dust2dust — Wed, 06 Jul 2022 21:46:40 GMT

@raymondzhou122- I have found excellent response via private message. I have experienced 404's using the chatbot at the point of the submit ticket link. So it's why some people suggest both methods. You're fine. Yes the chatbot is the official proper way but if it 404's out then just private message them. So when answering queries just give them both.

Re: Help

BKNS27 — Thu, 07 Jul 2022 04:51:29 GMT

@tbeals744

We can only help you if you respond and give us more details of your problem.