topic Re: Cancel My Account and remove Auto Pay in Get Support

Cancel My Account and remove Auto Pay

Guptarachana — Wed, 06 Jul 2022 20:06:57 GMT

Hello,

My Public mobile number is - xxxxxxxxxx.

I moved to USA in May and since then I am not using my Public mobile SIM. It is on Auto pay and not able to access my account to disable to auto pay.

Please discontinue my mobile sim and deactivate the Auto pay.

Thanks,

Lalit

Re: Cancel My Account and remove Auto Pay

MrSpock — Wed, 06 Jul 2022 19:31:26 GMT

@Guptarachana hi you are on a public foum with customers like you try to contact customer support you can open a ticket, to speak to a customer service agent you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Cancel My Account and remove Auto Pay

hTideGnow — Wed, 06 Jul 2022 19:34:25 GMT

HI @Guptarachana Please remove the phone number , you don't want to post it here, we are just customers here

Best way to proceed is to get the access back to My Account and then you can disable Autopay

You can try to reset the password yourself Or if you are unable to do so, please open ticket with PM CS Agent

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel My Account and remove Auto Pay

dust2dust — Wed, 06 Jul 2022 19:34:36 GMT

Option 1: Call 1-855-4pu-blic and using your 4 digit account pin you can turn off autopay. Do you remember that pin? Make note of the renewal date.

Option 2: Are you not able to use the forgot your password link? Is your old email dead? Do you also not remember your security question answer you chose?

Option 3: The date you made note of earlier: the evening before that day, pause your credit card. Then unpause it the next day.

Option 4: Send a private message to the support people to formally cancel the service.

If you don't know the 4 digit pin or ability to use your email address then you would need to contact the support people anyway.

Re: Cancel My Account and remove Auto Pay

CountyDownIeUk — Wed, 06 Jul 2022 19:53:35 GMT

Can you call *611 and remove auto pay?

Re: Cancel My Account and remove Auto Pay

dust2dust — Wed, 06 Jul 2022 20:00:34 GMT

@CountyDownIeUk- Not in the US without the Public sim (assuming). And even that would likely have to be T-Mobile on 2G.

Re: Cancel My Account and remove Auto Pay

CountyDownIeUk — Wed, 06 Jul 2022 20:40:57 GMT

Well you know what they say.......don’t leave home without your Public Mobile SIM😂😂

Re: Cancel My Account and remove Auto Pay

darlicious — Thu, 07 Jul 2022 11:03:36 GMT

@CountyDownIeUk

You can call 1 855 4PUBLIC and enter your 10 digit phone number and your 4 digit account pin # and remove autopay.

Edit:

Oops....sorry @dust2dust I dittoed your post!

@Guptarachana

If you contact customer support to regain account access maybe you would like to gjve away your account since you are on the rewards program. There are fellow members who would prefer to be earning rewards rather than points.