topic Re: Upgrade in Get Support

Upgrade

BayTracadie — Wed, 06 Jul 2022 17:40:08 GMT

Hi, I want to upgrade my account, but want to make sure I will not lose the monthly rewards I have and the bonus data I was given at Christmas. Please advise. Thanks

Re: Upgrade

MrSpock — Wed, 06 Jul 2022 17:43:49 GMT

@BayTracadie no you won't lose any of that especially with an upgrade 😀 remember if you renew early you will lose the money you paid for this cycle so renew your plan for next billing period

Re: Upgrade

BayTracadie — Wed, 06 Jul 2022 17:42:43 GMT

Thanks.

Re: Upgrade

hTideGnow — Wed, 06 Jul 2022 17:44:04 GMT

HI@BayTracadie All holiday bonuses and rewards will stay will you. Go ahead and make the plan change 🙂

(The only bonus that might be gone are those activation bonus)

Re: Upgrade

dust2dust — Wed, 06 Jul 2022 17:43:41 GMT

You won't lose your rewards. You won't lose that Xmas data. Change for next renewal as there is no pro-rating here. Deposit enough money to cover the new plan as there is a bug with autopay on changing plans up.

Re: Upgrade

Meow — Wed, 06 Jul 2022 17:44:37 GMT

Just schedule Plan change. You will not lose any rewards, bonuses. Do not do change Plan NOW.

Re: Upgrade

darlicious — Wed, 06 Jul 2022 18:37:52 GMT

@BayTracadie

When did you activate? What plan are you on? Do you have anything in your "My promotions" box on the right side of your overview page as below? While rewards, add ons, gifted add ons will stay promotional data can be lost. Refer to your activation promotion terms and conditions and report back and we can help confirm if other customers have been successful or not keeping the promo when changing rate plans.