topic Public Mobile - Can't send Message error 500 in Get Support

Public Mobile - Can't send Message error 500

pyroboy150 — Wed, 06 Jul 2022 20:11:10 GMT

Text messages not sending what causes this and how can I fix it

Re: Public Mobile - Can't send Message error 500

softech — Wed, 06 Jul 2022 17:25:20 GMT

@pyroboy150 First try to reboot the phone once

If that doesn't help, try to clear cache on your Messaging app and see if it works

Re: Public Mobile - Can't send Message error 500

dust2dust — Wed, 06 Jul 2022 17:34:58 GMT

Android? iOS? iMessage? Chat/RCS? SMS? MMS?

What are the circumstances that make the error?

Re: Public Mobile - Can't send Message error 500

benfatto — Wed, 06 Jul 2022 18:18:45 GMT

@pyroboy150

When you have trouble sending or receiving SMS, it's possible that setting network to 3G and ”forcing" change of your SMS settings may solve the issue.

Go to Settings
Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo
When you exit the menu the phone should lose the network.
Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.