topic Re: can not access mobile data in Get Support

can not access mobile data

Jacklabel55 — Wed, 06 Jul 2022 16:14:29 GMT

I have data for my phone but not able to access it . I have a Samsung A71. The error message says" sign in to network" .Any thoughts anyone ?

Re: can not access mobile data

dust2dust — Wed, 06 Jul 2022 16:15:35 GMT

Log in to your account and look under my data & add-ons for a line saying data. Is it there? If not then you used it all.

Re: can not access mobile data

MrSpock — Wed, 06 Jul 2022 16:19:55 GMT

@Jacklabel55 hi is it a new activation if nothing works your phone may be locked to another carrier if it is just data it could be your apn settings

Re: can not access mobile data

Jacklabel55 — Wed, 06 Jul 2022 16:19:47 GMT

I have yet to even access for the first time.

Re: can not access mobile data

Meow — Wed, 06 Jul 2022 16:20:48 GMT

Confirm through your self-serving account if you do have data available. If you do not see any reference to data it means you used all data.

Rebooting phone will not hurt either...

Re: can not access mobile data

Jacklabel55 — Wed, 06 Jul 2022 16:21:10 GMT

This is a brand new phone, the only thing that happened on this phone is a new number was recently created , we changed the old number to a new number.

Re: can not access mobile data

dust2dust — Wed, 06 Jul 2022 16:35:16 GMT

So you had a working account on a working phone and everything worked? Then you got this phone?

Can you make and answer calls?

Can you send and receive texts?

What do you mean "new number"? A new telephone number? A new sim number?

Re: can not access mobile data

Jacklabel55 — Wed, 06 Jul 2022 16:37:54 GMT

The only thing that did not work was accessing the internet without wifi, so using data. it is the same sim number ,i just asked public mobile for a new phone number . I can make calls and answer texts yes.

Re: can not access mobile data

dust2dust — Wed, 06 Jul 2022 16:53:19 GMT

So that sounds like either out of data or APN settings. Did you check your my data & add-ons for a line saying data. If not then you've used it all. Otherwise can you provide an image(s) of your APN settings. Select Public if you have one. Maybe you're on a Telus one.

Re: can not access mobile data

RossN — Wed, 06 Jul 2022 16:54:39 GMT

@Jacklabel55 hi check your apn settings to see if they match check your APN settings:1) Open your settings, then tap:

Access Point Names
New APN Settings

2) Ensure the following fields match:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: 74.49.0.18
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 80
MCC: 302
MNC: 220

3) If you needed to make a change, hit save, reboot, and you’re good to go!Make sure to enable data in your phone settings. it is possible with your new number there is a provisioning issue with your account contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: can not access mobile data

Jaxhuego — Wed, 06 Jul 2022 18:09:23 GMT

thank you.