topic Add on for the states in Get Support

Add on for the states

Swy — Wed, 06 Jul 2022 16:08:28 GMT

I made purchase for an add- on plan for the states. The payment through on my credit card, but I am not able to use my plan. Help

Re: Add on for the states

LeePublic — Wed, 06 Jul 2022 16:12:34 GMT

@Swy you have to buy the addon in the self serve.

Re: Add on for the states

MrSpock — Wed, 06 Jul 2022 16:11:32 GMT

@Swy hi it is a 2 step process first put money in your account then go back in and buy the addon are the funds still sitting in your account?

Re: Add on for the states

Swy — Wed, 06 Jul 2022 16:11:12 GMT

Also, I need to mention that I had the services working yesterday, but nothing today

Re: Add on for the states

softech — Wed, 06 Jul 2022 16:11:42 GMT

@Swy Buying add-on is a 2 steps process, 1. Load Fund, 2. actually buying of the add-on

Did you go through Step2 as well? many people missed that.

If your My Account's Available fund shows the fund you just laoded and not $0, then likely you missed step 2

Re: Add on for the states

dust2dust — Wed, 06 Jul 2022 16:14:30 GMT

If you still see the amount in your balance then you need to go back to the purchase screen and actually buy the add-on. But check on the plan details page if you only bought talk and/or text. Data will show up under my data & add-ons.

Adding - so you had bought it earlier and it worked briefly but now not? Try to manually connect to T-Mobile. Also try to set the phone to 2G-only if that's an option on your phone to see if talk works.

Re: Add on for the states

MrSpock — Wed, 06 Jul 2022 16:14:12 GMT

@Swy ok if that's the case it is because all the 3g is shutting down in the states, ask for a refund you can open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Add on for the states

LeePublic — Wed, 06 Jul 2022 16:17:44 GMT

the addon page should look like this:

Add on

Swy — Wed, 06 Jul 2022 16:25:27 GMT

I followed all your instructions and I still unable to get my add on service. This really frustrating. The now I have charged 2x on my credit card for the same add-on plan

Re: Add on

Meow — Wed, 06 Jul 2022 16:27:05 GMT

If you followed instruction to the letter, your add-on should be on your account.

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

Purchased Add-ons should show up on Plan Details page. Bonus add-on should be on Overview/Main page.

All countable features will show up on the overview page. Unlimited features show up in Plan Details. ie. roaming talk and text.

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve

Re: Add on

dust2dust — Wed, 06 Jul 2022 16:31:52 GMT

Do you see roaming data under my data & add-ons if you bought data?

Do you see talk and/or text on the plan details page? That can be found by clicking on the link on the overview page?

Do you see more than one roaming talk on that plan details page?

Help

Swy — Wed, 06 Jul 2022 16:33:52 GMT

Add-on not connecting to my iPhone. Any suggestions

Re: Help

dust2dust — Wed, 06 Jul 2022 16:36:24 GMT

Please review the couple other conversations you started. And try to answer some of the questions so we can help you get to the bottom of the problem.

Re: Help

Meow — Wed, 06 Jul 2022 16:59:03 GMT

Did you follow exact 2 steps to add/purchase your add-on?

Please let us know what exactly you did.

Re: Add on for the states

srlawren — Wed, 06 Jul 2022 17:00:36 GMT

FYI, merged 3 threads on the same topic.