topic Re: Bonus/promo data add-ons in Get Support

Bonus/promo data add-ons

Unknown — Tue, 05 Jul 2022 22:34:13 GMT

Does anyone know whether you need to have a data plan in order to use the bonus/promo data add-ons? For example, there was a holiday 2GB bonus that is active on my dad's account. However, he only has a text/talk plan and he can't get any data on his phone. Thanks in advance.

Re: Bonus/promo data add-ons

computergeek541 — Tue, 05 Jul 2022 22:38:41 GMT

@Unknown wrote:
Does anyone know whether you need to have a data plan in order to use the bonus/promo data add-ons? For example, there was a holiday 2GB bonus that is active on my dad's account. However, he only has a text/talk plan and he can't get any data on his phone. Thanks in advance.

The holiday data bonuses can be used in conjunction with any active plan.

Re: Bonus/promo data add-ons

dust2dust — Tue, 05 Jul 2022 22:40:36 GMT

Absolutely. The problem is likely the APN settings. What make and model is the phone? Has data ever worked?

Adding - in case the answer is ambiguous...you can have data add-ons and such on a base plan that did not have data.

Re: Bonus/promo data add-ons

hTideGnow — Tue, 05 Jul 2022 23:24:58 GMT

HI @Unknown does your friend have an Android phone?

If it is an Android phone, especially LG phone, try to perform Refresh Network settings first

If that does not work, check the APN settings. Compare with

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

If it is an iPhone, update the Carrier profile, either wirelessly or with iTune

Re: Bonus/promo data add-ons

Unknown — Wed, 06 Jul 2022 01:29:51 GMT

Thanks everyone! He has an Umidigi Power 5 and has never had data on the phone. I'll try to fiddle with the settings the next time I see him.

Re: Bonus/promo data add-ons

softech — Wed, 06 Jul 2022 12:59:14 GMT

@Unknown

You can also compare the APN below. See if you can update and save it (some people have trouble editing or saving APN on Umidigi phone, if so, let us know)

Name: Mobile Internet
APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MMS Protocol: WAP 2.0
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type:GID
MVNO value: 4D4F

Re: Bonus/promo data add-ons

computergeek541 — Wed, 06 Jul 2022 02:57:58 GMT

Re: Bonus/promo data add-ons

darlicious — Wed, 06 Jul 2022 12:52:07 GMT

@Unknown

The umidigi power 5 runs Android 11 so you should just have to edit the APN and save. If the APN supplied by @softech doesn't work then try the following one. Keep in mind with a talk and text plan "only" the data speed will default to full speed 4G LTE. Don't do any speed tests as they can consume upwards of 400mb in one test but generally the data speed will be anywhere between 30mbps and 60mbps the last time I tested public mobile's unthrottled 4G LTE.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

You may want to go thru your dad's phone and employ some data saving measures listed in the spoiler.

Here is some more tips on data usage that can help you conserve data usage and/or find where high data usage is coming from.....

Turn your data saver on.*
Set your data tracker to the correct calendar dates of your 30 day cycle.
Set your data warning. ( I set mine to 25% of plan data**.)
Set your data limiter. (I set mine to 50%.**)
Turn off all background data in your app usage settings.***
Set video content to play on wifi only ( or off altogether) in each individual app's settings.
Turn off wifi assist for iPhone or the Android equivalent.
For low data plans turn off mobile data and turn on when needed or to download MMS.
Use free wifi when available.
Double check that your phone is connected to wifi. Your phone can sometimes not automatically reconnect to wifi after rebooting, resetting or leaving/entering a wifi area.

*Android and iPhone's data saver tools work differently it is prudent to check settings in each phone's apps for such things as your photo app for device syncing, backing up etc.... Note: viewing or searching for backed up/stored photos can use considerable mobile data.

**Public Mobile sends out a text from 611 giving a warning at 75% and 95% of total data usage. If you have data add ons these warnings include both plan data and add on data.

**So if you just have 1gb of plan data you will get a warning at 756mb/1024mb and 973mb/1024mb. However if you have 1gb of plan data and a 5gb data add on (1024mb+5120mb=6144mb) these warnings will recieved at 4608mb/6144mb and 5837mb/6144mb respectively.

**This is why setting your data warning and limiter is important so that an errant app's sudden usage can be noticed and/or stopped by your phone's data usage tools rather than relying on pm's limited warnings system.

***Background data can use up to 38% of your data that is pure wastage.

Get in the habit of taking screenshots of your overview page and payment history before and after renewal for record keeping and checking that your data and/or limited minute/text counter resets.

Re: Bonus/promo data add-ons

Unknown — Sat, 09 Jul 2022 19:21:41 GMT

Thank you all for the help. Saw my dad today and was able to get the data to work on his phone. Hopefully he won't get too used to it and want it on his phone permanently lol!!