topic Re: Locked out in Get Support

Locked out

Forgotmyaccount — Wed, 06 Jul 2022 03:39:48 GMT

~~@ Moderator~~

I forgot my email address. Unable to log in to my account. Please help

edited by computergeek541: The username of Moderator doesn't belong to a moderator/CSA or anyone else employed by Public Mobile. Please do not provide information about your account to that username.

Re: Locked out

softech — Wed, 06 Jul 2022 00:59:44 GMT

@Forgotmyaccount You can try to use the Forgot password link there and try all your email address and see which one can get you to Step 2 of the reset password process. But you still need to answer the security question next

If you really cannot figure it out, open ticket with PM Support to have them sort it out for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Locked out

Forgotmyaccount — Wed, 06 Jul 2022 01:12:49 GMT

Thank you. Much appreciated

Re: Locked out

computergeek541 — Wed, 06 Jul 2022 01:33:11 GMT

@Forgotmyaccount

The username of "Moderator" isn't that of a moderator, admin, nor anyone else who works at Public Mobile.

Re: Locked out

computergeek541 — Wed, 06 Jul 2022 03:27:33 GMT