topic Re: Auto-pay reward in Get Support

Auto-pay reward

bc_tran — Tue, 05 Jul 2022 18:18:37 GMT

Hi everyone, I registered the auto pay and expected to have $2 off on my plan but I was charged full amount. Do you know why? Or how to fix it and get the difference refunded

Re: Auto-pay reward

RossN — Tue, 05 Jul 2022 18:26:14 GMT

@bc_tran hi if you are on the new rewards program there is no longer a 2 dollar autopay if you are still on the old rewards program check in your rewards section to see if has been applied

Re: Auto-pay reward

softech — Tue, 05 Jul 2022 18:35:39 GMT

@bc_tran I believe you just joined. As of Jan 25th, PM has new reward programs Public Points for new subscribers. Instead of $2 Autopay discount, you are now getting 5% of your spending in Public Points

Here are more info to the new system:

https://www.publicmobile.ca/en/qc/get-help/articles/Public-Points-Rewards

Re: Auto-pay reward

RossN — Tue, 05 Jul 2022 18:41:16 GMT

@bc_tran hi it says they are a member since 2020

Re: Auto-pay reward

softech — Tue, 05 Jul 2022 18:44:25 GMT

Thanks for pointing it out @RossN

Then possibly @bc_tran has opted in to the new rewards system?

Or @bc_tran , have you make a plan change this month? or triggered a Lost/Stolen on My Account earlier this month?

Re: Auto-pay reward

JL9 — Tue, 05 Jul 2022 19:04:58 GMT

If you are on the new rewards you get 5% of what you pay in renewals and add ons back as points. so a 25 dollar plan is 1.25 and so on.

Re: Auto-pay reward

BKNS27 — Wed, 06 Jul 2022 07:23:06 GMT

@bc_tran

Is this a second SIM activation?

It shows that you joined the Community on January 20/20 which is on the old Rewards system. If you recently activated another SIM then it will be on the new Points system which will give you 2% on the $2 AutoPay.