topic Re: No network available in Get Support

No network available

SallyC — Mon, 04 Jul 2022 22:39:44 GMT

Hello wonderful community.
Can you please help?

I switched my SIM card from my old iphone to a new iphone & cannot text or call.

My phone settings show ’no network available’

but the carrier shows PublicMobile.

how do I fix this?

thank you

hairbag1 — Mon, 04 Jul 2022 22:42:42 GMT

Is new phone have a dual sim slot ? Try sim in different sim slot.

RossN — Mon, 04 Jul 2022 23:36:51 GMT

@SallyC is it a used phone? if it is try your IMEI number at

devicecheck.ca. to see if it's blacklisted

BKNS27 — Tue, 05 Jul 2022 00:16:40 GMT

Check to see if your new phone is carrier locked. Go to Settings>General>About>Carrier Lock - if it is unlocked it will say No SIM restrictions.

If it is locked, you will need to check check contact the carrier listed.

softech — Tue, 05 Jul 2022 00:21:48 GMT

@SallyC better to leave your discussion on your other thread you started earlier

check if the phone is blacklisted

SallyC — Tue, 05 Jul 2022 14:28:39 GMT

Thanks for the helpful suggestions, it is not blacklisted so will persue the avenue of if it is locked by PM. Thanks again

hTideGnow — Tue, 05 Jul 2022 14:57:14 GMT

If you put your PM SIM in the old phone , it works without problem?

You tried to put sim from another carrier to see if it works

Also, try to update the Carrier profile via Wifi or via iTune